Your SOL-LUX shade product is custom made-to-order, thus we are unable to accept return of any completed product. However, we do accept order changes or cancellations within 72 hours of order submission.
Please note that fabric and cassette color swatches are also non-returnable nor refundable.
To change your order:
SOL-LUX products are designed and made to order especially for you and may only be cancelled or changed within 72 hours of order submission.
To change an order email us at [email protected]. Please reference your order number, the modification requested and a contact phone number.
Occasionally, orders may be cancelled by SOL-LUX for various reasons which may include:
If your order is cancelled by SOL-LUX, you will receive an email explaining the reason for the cancellation. You will not be billed for any cancelled items.
Please contact us by email at [email protected] or call us at 833-276-5589 and we will be happy to assist you.
Please allow 4 - 6 weeks to process your order prior to shipping.
TAX & TAX EXEMPT ORDERS
Sol-Lux collects and remits sales tax for orders shipping to Colorado and/or Indiana. Sales tax is based on the location of the shipping address.
SHIPPING & DAMAGES
Please contact us by email at [email protected] or call us at 833-276-5589 we will be happy to assist you.
Once you have configured your customized SOL-LUX shade and you are ready to complete your purchase, simply go to the Shopping Cart & Checkout and follow these steps to place your order:
Billing and Shipping
Enter the address where you would like your order shipped.
If your credit card billing information is the same as the address your order is shipping to the billing address will automatically populate. If the billing address is different than the shipping address indicated, please uncheck the box and fill in the credit card billing information as it appears on your credit card statement. Your credit card cannot be accepted without the appropriate billing address and telephone number.
An e-mail address is required. The email address entered will be the email that all order and shipment confirmations will be sent to.
Shipping & Payment Information
Enter your credit card information. Your credit card cannot be accepted without all the required information.
We do not accept C.O.D., Check or Cash payments.
From the options provided, select from the shipping method(s) that are available for the item(s) you wish to purchase. Factory pickup is not available.
Final Review & Submit Order
After you complete the checkout process, and click on Review, the Final Review Page will confirm all the details of the order you have placed. Once you have reviewed for accuracy and are ready to proceed select Submit Order.
Once you submit the order you will be provided with an order reference number. We recommend that you save or print this Order Confirmation page for your records as it may be needed for order reference.
Order and Shipment Confirmations
You will receive an order confirmation via email which will reference your order number - you can use this to track your order.
Once your items have been shipped, you will receive a shipping confirmation via email with the shipping details of the items sent along with the tracking number(s). Please note that if you order more than one item, it is possible that different items ship in different boxes and may arrive on different days.
We accept the following for order payment: MasterCard, Visa, American Express, and Discover cards.
We cannot accept the following as forms of payment; checks, money order, wire transfer, cash or C.O.D.